Effective Date: 29 June 2026

Last Updated: 29 June 2026

Welcome to BestDialer CRM, a product developed and operated by AK Digital Innovations.

Your privacy is important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your information when you use our website and mobile application.

Website: https://akdigitalinnovations.com

If you do not agree with this Privacy Policy, please do not use our Services.

1. About BestDialer CRM

BestDialer CRM is a SIM-based business calling and CRM platform designed for sales teams, telecalling companies, service organizations, and businesses that manage customer communication.

The application allows users to:

Manage Leads
Track Calls
Update Lead Status
Assign Leads
Record Follow-ups
Monitor Team Performance
Generate Reports
Integrate Customer Communication

The application is intended only for business use.

2. Information We Collect

Depending on how you use our services, we may collect the following information.

Personal Information

Name
Mobile Number
Email Address
Company Name
Employee ID
User Role
Login Credentials

Device Information

We may collect:

Device Model
Android Version
Device ID
App Version
IP Address
Network Information
Crash Reports

This information helps improve performance and security.

CRM Information

Your organization may upload:

Customer Names
Customer Phone Numbers
Notes
Lead Status
Follow-up Dates
Sales Activity

This data belongs to your organization.

3. Phone Permissions

BestDialer CRM requests only those permissions that are required for core business functionality.

Call Log Permission

We request Call Log access to:

Match outgoing calls with CRM leads
Calculate call duration
Track call status
Maintain business call history
Generate reports

We do not use Call Log access for advertising or personal profiling.

Only business-related calls initiated through BestDialer CRM are processed for CRM functionality.

Phone Permission

Phone permission is required to:

Place outgoing calls
Detect call completion
Update CRM automatically

Contacts Permission (Optional)

If allowed, we may access contacts to:

Display contact names
Match contacts with CRM records

Users may deny this permission.

Microphone Permission (Optional)

If call recording is enabled by your organization and you grant permission, the app may record business calls.

If microphone permission is denied, no recordings will be made.

Notification Permission

Used for:

Lead reminders
Follow-up alerts
Task notifications
Important account updates

4. Default Dialer Mode

BestDialer CRM may request to become your device’s default dialer.

If enabled:

The app handles incoming and outgoing business calls.
Users may switch back to the system dialer anytime through Android settings.
Becoming the default dialer is optional.

5. How We Use Your Information

We use collected information to:

Provide CRM services
Authenticate users
Manage business accounts
Improve customer communication
Track business calls
Generate reports
Improve application performance
Detect fraud
Maintain security
Resolve technical issues
Comply with legal obligations

6. Data Sharing

We never sell your personal information.

Information may be shared only:

With your organization’s administrator
With authorized employees in your organization
With trusted cloud infrastructure providers
When required by law
During mergers or business transfers

We do not share your data with advertisers.

7. Data Security

We use industry-standard security practices including:

HTTPS encryption
Secure authentication
Access controls
Role-based permissions
Encrypted storage
Regular security monitoring

Although we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain information only as long as necessary.

Generally:

Active accounts remain stored while the account is active.
Deleted accounts may be retained for a limited period for backup, dispute resolution, legal compliance, and security purposes.
Organizations may request deletion of their data subject to applicable legal requirements.

9. Cookies

Our website may use cookies to:

Keep users logged in
Improve website performance
Remember preferences
Analyze website traffic

Users can disable cookies through browser settings.

10. Children’s Privacy

BestDialer CRM is intended for business users.

Our services are not designed for anyone under 18 years of age.

We do not knowingly collect information from children.

11. Third-Party Services

Our services may integrate with third-party platforms including:

Google Play Services
Firebase
WhatsApp (where supported)
Email Providers
Cloud Storage Services

These services have their own privacy policies.

12. International Users

Our services are primarily operated from India.

If you access our services from another country, your information may be processed according to Indian laws and applicable international regulations.

13. Your Rights

Depending on applicable law, you may have the right to:

Access your information
Correct inaccurate information
Delete your account
Request data export
Withdraw permissions
Restrict certain processing

Requests may be sent to our support team.

14. Data Protection

AK Digital Innovations is committed to protecting customer information by:

Limiting employee access
Monitoring security events
Conducting periodic security reviews
Updating systems regularly
Following applicable data protection practices

15. Google Play Compliance

BestDialer CRM requests sensitive permissions solely to provide enterprise CRM functionality.

Specifically:

Call Log access is used only for business call tracking.
Contacts access is optional.
Microphone access is optional for call recording.
Phone permissions are required to place and monitor business calls.
We do not collect SMS messages.
We do not access personal communications outside the app’s intended functionality.

Users may revoke permissions at any time through Android settings.

16. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

When significant changes are made, we will update the “Last Updated” date and may notify users through the application or website.

Continued use of our services after changes indicates acceptance of the updated policy.

17. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.

AK Digital Innovations

Website: https://akdigitalinnovations.com

Email: bestdialer@akdigitalinnovations.com